The CBP™ Business Communication Certification equips the business professional with the best communication practices and develops business communication as a discipline. The Business Communication module explores the study of the process of communication in the business environment, allowing us to understand how to make better choices in our day to day communication.

Who should attend?
This course is recommended for business leaders, senior executives, managers, supervisors, front-line workers and other professionals who wish to specialize in the business communication business segment.

What you will learn:

1. Introduction to Business Communication
2. Structuring Business Communication
3. Developing a Business Writing Style
4. Types of Business Writing
5. Writing for Special Circumstances
6. Developing Oral Communication Skills
7. Doing Business on the Telephone
8. Non-Verbal Communication
9. Developing Effective Presentation Skills
10. Conflict and Disagreement in Business Communication

Certification This module prepares candidates to sit the Certified Business Professional Business Communications Exam.

Course Duration 16 Hours

The CBP™ Business Etiquette and Professionalism Certification develops the concept of business etiquette and the proper etiquette practices for different business scenarios. You will learn the etiquette requirements for meeting, entertaining, telephone and business interaction scenarios.

Additionally, the CBP™ Business Etiquette and Professionalism certification module addresses etiquette challenges when doing business in a multi-cultural environment.

Who should attend?
This course is recommended for human resources, business leaders, senior executives, supervisors and front-line workers.

What you will learn:

1. What is business etiquette?
2. Principles of exceptional work behavior
3. Telephone etiquette
4. Multi-cultural challenges
5. New issues in etiquette

Certification This module prepares candidates to sit the Certified Business Professional Business Etiquette Exam.
Course Duration 16 Hours

The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

1. Introduction to customer service
2. Communication Skills
3. Customer Analysis
4. Calming Upset Customers
5. Telephone Customer Service
6. Internet Customer Service
7. Time Management Strategies
8. Stress Management Strategies

Certification This module prepares candidates to sit the Certified Business Professional Customer Service Exam

Course Duration 16 Hours

The CBP™ Leadership Certification equips the business professional with the skills and characteristics required for effective leadership. Effective leadership skills are in demand in every aspect of business and are recognized as an indispensable element for corporate success.

The CBP™ Leadership certification module covers all of the essentials of today’s leaders. This is a hands-on and interactive module that uses real life scenarios to develop practical leadership skills.

Who should attend?
This course is recommended for candidates who wish to specialize in a specific business skills segment.

What you will learn:

1. Introduction to effective leadership
2. Choosing the appropriate leadership style
3. Developing a vision and a mission
4. Effective decision-making
5. Team motivating for leaders

Certification This module prepares candidates to sit the Certified Business Professional Leadership Exam.

Course Duration 16 Hours

The CBP™ Sales Certification lays the foundation for professional selling by developing the selling process using effective sales methodologies. You will learn the skills and tactics of the leading sales professionals and take part in interactive scenarios to master those skills.

The CBP™ Sales certification module covers all the major sales stages and teaches the best practices in the sales industry.

Who should attend?
This course is designed for candidates who wish to specialize in a specific business skills segment, like sales.

What you will learn:

1. Introduction to selling
2. Prospecting Success Strategies
3. First Contact Success Strategies
4. Qualification Success Strategies
5. Presentation Success Strategies
6. Successful Objection Resolution Strategies
7. Successful Closing Strategies 8. Wrap-up and Follow up Strategies

Certification This module prepares candidates to sit the Certified Business Professional Sales Exam.

Course Duration 16 Hours

The CBP Business Management training and certification program is geared toward persons interested in pursuing a career in management or improving their management skills. The course provides the essential information and skills required by professional s who have to make decisions that are important to the direction and performance of an organization or business. If a practical approach to managing in any environment is what you need then this course is for you.

The first part of this course introduces the challenges of business management and teaches some of the essential skills needed to address these challenges and be successful at managing. It also gives direction as to how to organize, prioritize and delegate tasks, including utilizing some of the technological tools that computer technology offers to increase managerial effectiveness and efficiency.

The second part of the course covers the major aspects of management that are need to ensure that business is conducted in a manner that is progressive, profitable, effective, and efficient. Participants will learn how to reduce costs, make the best use of time, and improve the quality of their product and/or service. They will also learn the fundamentals of financial management to ensure that budgets are controlled and fiscal responsibility is maintained. This course also provides a guide to hiring and managing people for optimum work performance. Finally, it makes managers aware of some of the risks that businesses face and teaches how to address them confidently.

Who should attend?
This course is recommended for managers, supervisors, or for individuals who desire to successfully supervise or manage business processes effectively and efficiently.

What you will learn:

1. Introduction to Business Management
2. Business Skills for Managing
3. Organize and Prioritize
4. Delegation without Micromanagement
5. Technology Management
6. Marketing Management
7. Operations Management
8. Financial Management
9. Human Resources Management
10. Risk Management

Course Duration: 36 Hours

The CBP™ Project Management Certification equips the business professional with leading methodologies and practices in the project management field. Project management is a requirement for professionals in many fields, with many employers now identifying project management skills as vital for corporate success. Who should attend? This course is recommended for any business executive or information technology professional seeking to advance their career and develop professional skills.

What you will learn

1. CBP Project Management
2. Introduction to Project Management
3. The Project Initiation Stage
4. The Project Planning Stage
5. Team Building for Project Leaders
6. Motivation
7. Implementing the Project Plan
8. The Closing Stage

Course Duration: 36 Hours

The CBP™ Tourism and Hospitality Certification provides the business or tourism professional with working knowledge of the essential concepts and skills required for developing, operating and sustaining a tourism industry. It is geared towards persons interested in ensuring that tourism projects are not only successful but longstanding. As such, it introduces basic concepts and issues in the industry and explores the different ways to plan, implement a profitable tourism project and improve and resolve issues associated with existing tourism projects or industries.

As well, this course looks at the philosophies involved in tourism marketing, managing customer relationships and maximizing the human capital of your organization. Finally, the course looks at issues of professional development which are essential for success in this dynamic industry. At the end of this course, it is anticipated that participants would have garnered the basic and essential skills, knowledge and expertise to make them industry-aware, customer-focused and hence successful tourism professionals!

The CBP™ Tourism and Hospitality Certification covers a wide range of topics in the tourism industry such as the business of tourism, developing and supplying tourism demand, types of tourism, tourism management, marketing, hospitality, customer service and communication skills in tourism. It also covers emerging issues in tourism like tourist safety and security.

Who should attend?
The course is recommended for anyone who works in any sector of the tourism and hospitality industry.

What you will learn:

1. Introduction to Tourism
2. Business of Tourism
3. Demand for Tourism
4. Types of Tourism
5. Tourism Management
6. Hospitality and Tourism
7. Customer Service in Tourism
8. Communication Skills in Tourism

Course Duration: 36 Hours

This course covers the basic functions and features of Microsoft Access. Students will learn how to design and create databases; work with tables, fields, and records; sort and filter data; and create queries, forms, and reports.

What you will learn:

1. Getting started
2. Databases and tables
3. Fields and records
4. Data entry rules
5. Basic queries
6. Using forms
7. Working with reports

Course Duration: 8-12 Hours

This course teaches the basic functions and features of Microsoft Excel. After an introduction to spreadsheet terminology and Excel's window components, students will learn how to use the Help system and navigate worksheets and workbooks. Then they will enter and edit text, values, formulas, and pictures, and they will save workbooks in various formats. Students will also move and copy data, learn about absolute and relative references, and work with ranges, rows, and columns. This course also covers simple functions, basic formatting techniques, and printing. Finally, students will create and modify charts, and learn how to manage large workbooks.

What you will learn:

1. Entering and editing data
2. Modifying a worksheet
3. Using functions
4. Formatting worksheets
5. Printing
6. Creating charts
7. Managing Large Workbooks

Course Duration 8-12 Hours

This course covers the basic functions and features of Microsoft Outlook. Students will create e-mail accounts and send e-mail messages using several techniques. They will also learn how to manage e-mail messages, contacts, tasks, and meeting requests. Finally, students will customize Outlook for maximum efficiency.

What you will learn:

1. E-Mail basics
2. E-mail marketing
3. Contact management
4. Tasks
5. Appointments and events
6. Meeting requests and responses

Course Duration: 8-12 Hours

This course covers the basic functions and features of Microsoft PowerPoint. Students will create new presentations that include text, graphics, WordArt, tables, charts, and diagrams. They will also edit and format slide content, and apply transition effects.

What you will learn:

1. Getting started
2. New presentations
3. Formatting slides
4. Drawing objects
5. Graphics
6. Tables and charts
7. Modifying presentations
8. Proofing and delivering presentations

Course Duration 8-12 Hours

This course covers the basic functions and features of Microsoft Word. Students will learn how to enter and edit text, and save and browse documents. They will learn how to enhance the appearance of a document by using various formatting options. They will also create tables, insert headers and footers, proof and print documents, and insert graphics.

What you will learn:

1. Getting started
2. Navigation and selection techniques
3. Editing text
4. Formatting text
5. Tables
6. Page layout
7. Proofing and printing documents
8. Graphics

Course Duration 8-12 Hours

This course builds on the skills and concepts taught in Microsoft Access - Basic. Students will learn how to normalize data work with Lookup fields and sub datasheets create join queries add objects to forms, print reports and labels create charts and use PivotTables and PivotCharts.

What you will learn:

1. Relational Databases
2. Related tables
3. Complex queries
4. Advanced form design
5. Reports and printing
6. Charts
7. Pivot tables and Pivot charts

Course Duration: 8-12 Hours

This course builds on the skills and concepts taught in Microsoft Excel - Basic. Students will learn how to use multiple worksheets and workbooks efficiently, and they will start working with more advanced formatting options including styles, themes, backgrounds, and watermarks. They will also learn how to create outlines and subtotals, how to create and apply cell names, and how to work with lists and tables. Students will save workbooks as Web pages, insert and edit hyperlinks, and save a workbook as a PDF file. This course also covers advanced charting techniques, worksheet auditing and protection, file sharing and merging, and workbook templates.

What you will learn:

1. Using multiple worksheets and workbooks
2. Advanced formatting
3. Outlining and subtotals
4. Cell and range names
5. Lists and tables
6. Web and Internet features
7. Advanced charting
8. Documenting and auditing
9. Templates and settings

Course Duration: 8-12 Hours

This course builds on the skills and concepts taught in Microsoft Outlook - Basic. Students will learn how to customize Outlook and work with address books. They will search and filter mail folders, and apply and customize categories. Students will also work with personal, public, and offline folders. Finally, students will organize folders and set rules.

What you will learn:

1. Customizing Outlook
2. Customizing Messages
3. Organizing Items
4. Folders
5. Organizing Mail

Course Duration: 8-12 Hours

This course builds on the skills and concepts taught in Microsoft Word - Basic. Students will work with styles, sections, and columns. They will format tables, print labels and envelopes, and work with graphics. They will also use document templates, manage document revisions, and work with Web features.

What you will learn:

1. Styles
2. Sections and columns
3. Formatting tables
4. Printing labels and envelopes
5. Templates and building blocks
6. Graphics
7. Managing document revisions
8. Web features

Course Duration: 8-12 Hours

This course builds on the skills and concepts taught in Microsoft Access - Intermediate. Students will learn how to query with SQL; create crosstab, parameter, and action queries; create macros; import, export, and link database objects; work with XML documents; work with Windows SharePoint Services; optimize databases; password-protect and encrypt databases; set Access options and properties; create hyperlink fields; and use Outlook to update data.

What you will learn:

1. Querying with SQL
2. Advanced queries
3. Macros
4. Advanced macros
5. Importing, exporting, and linking
6. Database management
7. Internet integration

Course Duration: 8-12 Hours

This course builds on the skills and concepts taught in Microsoft Excel - Intermediate. Students will work with advanced formulas, as well as lookup functions such as VLOOKUP, MATCH, and INDEX. In addition, students will learn about data validation and database functions such as DSUM. They will learn how to work with PivotTables and Pivot Charts, how to import and export data, and how to query external databases. Finally, students will learn about the analytical features of Excel (such as Goal Seek and Solver), running and recording macros, and sharing Excel data via the Web.

What you will learn:

1. Advanced functions
2. Lookups and data tables
3. Advanced list management
4. PivotTables and Pivot Charts
5. Exporting and importing
6. Analytical options
7. Macros and custom functions
8. Conditional formatting and Smart Art

Course Duration: 8-12 Hours

This course builds on the skills and concepts taught in Microsoft Outlook - Intermediate. Students will learn advanced techniques for managing stored e-mail messages. Students will create and work with notes and Journal entries, schedule and manage meetings, share Outlook content, and customize templates and forms.

What you will learn:

1. Mailbox
2. Notes and Journal folders
3. Calendar and Contacts
4. Collaboration features
5. Templates and forms

Course Duration: 8-12 Hours

This course builds on the skills and concepts taught in Microsoft PowerPoint - Basic. Students will customize PowerPoint by modifying the Quick Access Toolbar and creating macros. They will also apply themes and templates, and they will work with SmartArt graphics and tables. Students will add multimedia content and interactive elements to slides, and they will learn about presentation distribution options including PDF and HTML. Finally, students will integrate PowerPoint with Word and Excel.

What you will learn:

1. Custom presentation options
2. Graphic and multimedia content
3. Customizing Smart Art graphics and tables
4. Action buttons and custom slide shows
5. Distributing a presentation
6. Integrating Microsoft Office files

Course Duration: 8-12 Hours

This course builds on the skills and concepts taught in Microsoft Word - Intermediate. Students will perform mail merges, create and use forms, and create master documents that include a table of contents, a table of figures, footnotes, endnotes, an index, bookmarks, cross-references, and Web frames. They will also create macros, customize the Quick Access toolbar and keyboard shortcuts, and work with XML documents.

What you will learn:

1. Mail merge
2. Objects and backgrounds
3. Forms
4. Macros
5. Toolbar and keyboard customization
6. Long documents
7. XML features

Course Duration: 8-12 Hours